SMS Terms & Conditions

Consent to Receive SMS Messages

We only text you about ongoing service if you ask us to. On our quote and service-request forms there is a separate checkbox for SMS updates. It starts unchecked, and you can submit the form without ticking it — requesting a quote never signs you up for messages. Consent is not a condition of purchasing any goods or services.

Signing in is separate. If you choose to sign in by phone, we text you a one-time login code. Asking for that code consents to that code and nothing else; it does not sign you up for service updates, reminders or anything promotional.

You can see the live opt-in control, exactly as a customer sees it, at visionaryauto.co/sms-consent.

Opt-In Process

Ongoing messaging is opted into through a separate, unchecked checkbox on the quote and service-request forms; the forms submit whether or not it is ticked. Below are the opt-in points on our platform. The screenshots are periodically refreshed — the live control is always the authoritative version.

1. Service Request / Intake Form

New customers requesting a quote enter their phone number and choose, via a separate unchecked checkbox, whether they also want text updates. The form submits either way.

2. Customer Portal Login — Sign-In Options

Returning customers sign in via phone (SMS OTP) or email. The branded login page shows the Visionary Automotive logo and business identity.

3. Customer Portal Login — Phone Entry (login code only)

When the customer selects "Sign in with Phone," they enter their phone number and see a disclosure scoped to the login code alone: that we will text a one-time code, that message and data rates may apply, that HELP is available, and that we will not text anything else unless they ask us to. Requesting a code consents to that code and to nothing further — ongoing service messaging is opted into separately, on the quote and service-request forms shown above, via an unchecked checkbox. This screenshot predates that change to the login screen; the live control shows the current wording.

Types of Messages

We send the following types of SMS messages:

• •One-Time Login Codes (2FA): Verification codes to securely access your customer portal account.
• •Service Status Updates: Notifications when your estimate is ready, work has started, your vehicle is ready for pickup, or an invoice is available.
• •Appointment Reminders: Reminders sent before your scheduled service appointment.
• •Service Follow-Ups: A thank-you after a completed repair, and an occasional check-in to make sure the work is holding up.
• •Review Requests: An invitation to leave a review after a completed service.
• •Maintenance Reminders: A note when your vehicle is approaching a service interval based on mileage or time since your last visit.
• •Safety & Warranty Alerts: Notice of a manufacturer safety recall affecting your vehicle, or a warranty expiring on work we performed.

Login codes, service status updates and appointment reminders relate to service you have asked us for. Follow-ups, review requests, maintenance reminders and safety alerts are sent only to customers who opted in via the unchecked consent checkbox shown above, and stop immediately on STOP.

Message Frequency

Message frequency varies based on your service activity. You may receive multiple messages during an active service order (e.g., estimate approval, status updates, invoice). You will not receive messages outside of an active service interaction unless you request a login code.

How to Opt Out

You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. You will receive a one-time confirmation message and no further texts will be sent.

Help

For help or questions about our SMS messaging, reply HELP to any message, or contact us directly:

Rates & Charges

Message and data rates may apply depending on your mobile carrier and plan. Visionary Automotive does not charge for SMS messages, but your carrier's standard messaging rates apply.

Privacy

Your phone number is used solely for the purposes described above. We do not sell, rent, or share your phone number with third parties for marketing purposes. For more information, see our Privacy Policy.

Supported Carriers

Messages are supported on all major U.S. carriers including AT&T, T-Mobile, Verizon, and others. Carrier delivery is not guaranteed.